15.12.11-
This is Defo the middle of a very long week. After a weekend off I normally work 9 days on 1 day off. I'm off on Friday then we enter the last full retail weekend before Christmas.
So those that know me, I expect to be busy. We are starting to be busier, the builds are coming but not in the volumes of recent years.
With the economic situation the way it is, spurred on by the doom and gloom that is reported in the media, cash is tight for people. And I am clearly seeing this in my place of work.
Another noticeable trait I am seeing with customers, is the research they do before actually making a purchase. Mobile apps, smart phone applications are used to compare prices. Read reviews. The list goes on.
I do it myself. Most certainly. We have seen a big increase in reserve and collect. I recon around about a 30% increase on volume to this time last year and this medium of turn over accounts for around 12% of my stores turnover. Which is a lot.
As a manager in a retail environment, the now it's all about turning that customers expectation/ desire to buy into a firm commitment, and that can only be done through delivering excellent service and looking for those extra opportunities. My Moto is build/deliver on demand. What ever it takes.
So that's a retailers few of Christmas 2011 so far. 10 days to go .....:)
- Posted using BlogPress from my iPhone
So those that know me, I expect to be busy. We are starting to be busier, the builds are coming but not in the volumes of recent years.
With the economic situation the way it is, spurred on by the doom and gloom that is reported in the media, cash is tight for people. And I am clearly seeing this in my place of work.
Another noticeable trait I am seeing with customers, is the research they do before actually making a purchase. Mobile apps, smart phone applications are used to compare prices. Read reviews. The list goes on.
I do it myself. Most certainly. We have seen a big increase in reserve and collect. I recon around about a 30% increase on volume to this time last year and this medium of turn over accounts for around 12% of my stores turnover. Which is a lot.
As a manager in a retail environment, the now it's all about turning that customers expectation/ desire to buy into a firm commitment, and that can only be done through delivering excellent service and looking for those extra opportunities. My Moto is build/deliver on demand. What ever it takes.
So that's a retailers few of Christmas 2011 so far. 10 days to go .....:)
- Posted using BlogPress from my iPhone
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